Refunds

Thank you for choosing to learn with Outlier! We hope you have a meaningful and enjoyable experience with us as part of your broader academic journey and pursuit of knowledge. Our Student Success team is dedicated to helping you navigate that experience from start to finish.

If you are not completely satisfied, there are several different options to explore, depending on where you are in your course or credential.

NOTE: The following refund policy applies to Outlier’s individual courses and certificates (which are accredited by University of Pittsburgh). For more information on the refund policy for Golden Gate University Degrees+ Courses, please visit this page.

 

For-Credit Course Refunds

Course refund requests must be received within 6 weeks of the course purchase date. Students enrolled in one of Outlier’s courses are eligible for a full refund of the course purchase price so long as (1) the token has not been redeemed for course enrollment(s), or (2) you have exited all courses prior to the drop deadline (as outlined below).

DROPPING A COURSE

Similar to what you might find on a traditional college campus, the period of time between an Outlier course’s start date and drop deadline is considered the drop window. During this window, we encourage you to explore the course risk-free and determine if you’d like to continue.

If you decide to exit a for-credit course before the drop deadline (as specified in the Course Syllabus), this is defined as “dropping a course.” When you drop a for-credit course, there is no impact on your academic record, and you are eligible to transfer to an upcoming cohort (via Outlier token) or redeem a full refund. 

For more details on dropping an Outlier course, visit our Help Center.

WITHDRAWING FROM A COURSE

If you decide to exit from a course after the drop deadline and before the withdrawal deadline (as specified in the Course Syllabus), this is defined as a “withdrawal.”  If you withdraw from a course, you are not eligible for a refund of any kind.

For more details on course withdrawals, including the implications to your academic record, visit our Help Center.

ADMINISTRATIVE DROPS

If you do not meaningfully participate in the course by the time 20% of the course has passed, you will be notified via email and may be “administratively dropped” from the course.

If you are administratively dropped from a course, you will receive an Outlier token (credit) of your original purchase amount that can be applied toward a future Outlier course. However, you are not eligible for a cash refund.

For more details on administrative drops, visit our Help Center.

 

Audit Course Refunds

If you are unsatisfied with a course you purchased for audit, you have 2 weeks from the course start date to request and receive a full refund of the purchase value. 

 

Certificate Refunds

Students enrolled in one of Outlier’s Certificates are eligible for a full refund of the Certificate price so long as (1) the voucher has not been redeemed for course enrollment(s), or (2) you have exited all Certificate courses prior to the drop deadline (as outlined above).  

Once you have passed the drop deadline for any course within the Certificate sequence, you are no longer eligible for a full or partial refund. For subsequent courses, you may drop or be administratively dropped from the course, but will only be eligible for transfer to a future cohort (via Outlier token). 

If you withdraw from any course, it will count towards your overall course attempts in the Certificate.

Refund requests for Outlier certificates must be received within 6 weeks of the Certificate purchase date.