Thank you for choosing to learn with Outlier! We hope you have a meaningful and enjoyable experience with us as part of your broader academic journey and pursuit of knowledge. Our Student Success team is dedicated to helping you navigate that experience from start to finish.
If you are not completely satisfied, there are several different options to explore, depending on where you are in your course or credential.
For-Credit Course Refunds
THE OUTLIER PROMISE
If you complete all of the coursework but are unable to achieve a passing grade (69.5% or higher) in a course, that’s on us, and you are eligible to request a full refund. Refunds may be issued in the form of an Outlier token (credit) toward a future Outlier course, or a cash refund.
To qualify for a full refund, you must complete all of the coursework outlined in your course syllabus—including watching video lectures, completing the active learning assignments, practice problem sets, and flashcard sets, attempting at least 1 quiz per section (of the 5 provided), and submitting all assignments and exams.
Outlier Promise refund requests must be received within 2 weeks of the course completion date.
DROPPING A COURSE
Similar to what you might find on a traditional college campus, the period of time between an Outlier course’s start date and drop deadline is considered the drop window. During this window, we encourage you to explore the course risk-free and determine if you’d like to continue.
If you decide to exit a for-credit course before the drop deadline (as specified in the Course Syllabus), this is defined as “dropping a course.” When you drop a for-credit course, there is no impact on your academic record, and you are eligible to transfer to an upcoming cohort (via Outlier token) or redeem a full refund.
For more details on dropping an Outlier course, visit our Help Center.
WITHDRAWING FROM A COURSE
If you decide to exit from a course after the drop deadline and before the withdrawal deadline (as specified in the Course Syllabus), this is defined as a “withdrawal.” If you withdraw from a course, you are not eligible for a refund of any kind.
For more details on course withdrawals, including the implications to your academic record, visit our Help Center.
If you do not meaningfully participate in the course by the time 20% of the course has passed, you will be notified via email and may be “administratively dropped” from the course.
If you are administratively dropped from a course, you will receive an Outlier token (credit) of your original purchase amount that can be applied toward a future Outlier course. However, you are not eligible for a cash refund.
For more details on administrative drops, visit our Help Center.
If you are taking a course for credit, we strongly recommend that you check with your home institution to ensure successful transfer of your course credits prior to the course start date. Visit our Transfer Credit page for more information on course transfers and a toolkit to guide this process.
Our students report successful transfer of credits into many higher education institutions across the country, and Outlier will make every reasonable effort to assist you in this process. However, in the event you are unable to transfer course credits to your school of choice, as evidenced by a written rejection from the institution, you are eligible to request a full refund. Refunds may be issued in the form of an Outlier token (credit) toward a future Outlier course, or a cash refund.
In the event transfer credits are rejected because your grade does not meet the receiving institution’s minimum criteria, you are not eligible for a refund.
Refund requests related to transfer credit must be received within 6 weeks of the course purchase date.
Audit Course Refunds
If you are unsatisfied with a course you purchased for audit, you have 2 weeks from the course start date to request and receive a full refund of the purchase value.
Students enrolled in one of Outlier’s Certificates are eligible for a full refund of the Certificate price so long as (1) the voucher has not been redeemed for course enrollment(s), or (2) you have exited all Certificate courses prior to the drop deadline (as outlined above).
Once you have passed the drop deadline for any course within the Certificate sequence, you are no longer eligible for a full or partial refund. For subsequent courses, you may drop or be administratively dropped from the course, but will only be eligible for transfer to a future cohort (via Outlier token).
If you withdraw from any course, it will count towards your overall course attempts in the Certificate.
Refund requests for Outlier certificates must be received within 6 weeks of the Certificate purchase date.
NOTE: You have up to two years from the date of purchase to complete all Certificate courses for credit. Courses that have not been completed after the two-year mark will no longer be available to complete for credit, however, you will still be able to access and audit the course content.