Refunds

Last Updated November 5, 2020

Thank you for purchasing enrollment in an Outlier.org course. We hope you are happy with your purchase—our Student Success team is dedicated to ensuring that you are! If you are not completely satisfied, please reach out to us at success@outlier.org and see if we can address your concern. If you’re still not satisfied, you can exit the course before the drop deadline and elect to either apply your payment towards another term or receive a full refund (12 days from the start of our standard terms and 3 days from the start of our intensive terms). 

Students can find the drop and withdrawal deadlines for their course(s) in the appropriate course syllabus. 

See below for more information on our drop, withdrawal, and refund policies. 

Dropping a Course

If a student decides to exit a course BEFORE that course’s drop deadline, it is defined as dropping a course; there is no impact on a student’s academic record, and students are eligible to receive a full refund, or can choose to use the purchase amount towards enrollment in a future Outlier course.

For our standard-length terms, the Drop Period ends at 11:59 pm PST on the 12th day after the course’s start date. For our intensive-length terms, the Drop Period ends at 11:59 pm PST on the 3rd day after the course’s start date. To drop a course, students must submit a Drop Form before that course’s drop deadline. 

After 11:59pm PST on the last day of your course’s Drop Period, refunds may be given at Outlier.org’s discretion. 

Students can find a course’s drop deadline in their course syllabus. 

Eligible students can request to drop a course by submitting a Drop Form prior to the drop deadline. To request access to our Course Exit page, where you can view whether you’re eligible to drop a course in which you are enrolled, please email us at success@outlier.org. Students whose requests are accepted will receive a code to apply towards a future course or a full refund within 3-5 business days of their submission. 

If you have any additional questions please don’t hesitate to contact us at hello@outlier.org.

Withdrawing from a Course

Students may withdraw from the course during their course’s Withdrawal Period. For these dates, please check your course syllabus. 

If a student decides to exit from a course AFTER the drop deadline and BEFORE the withdrawal deadline, it is defined as a withdrawal. This is different than having dropped the course as a grade of W will appear on your transcript. Withdrawals do not affect your GPA, but they do count towards the number of credits attempted. Students will still have access to review the lectures and active learning, but progress in the course will not be saved. Students who Withdraw are not eligible for a refund.

If a student has not exited a course before the withdrawal deadline, they will receive a letter grade for that course, regardless of whether they complete it.

Eligible students can request to withdraw from a course by submitting a Withdrawal Form prior to the withdrawal deadline. To request access to our Course Exit page, where you can view whether you’re eligible to withdraw from a course in which you are enrolled, please email us at success@outlier.org.

Administrative Drops

Students who wish to exit a course should complete a Drop Form or Withdrawal Form before the corresponding dates for that course. Students can find a course’s drop and withdrawal deadlines in their course syllabus. To request access to our Course Exit page, where you can view whether you’re eligible to drop or withdraw from a course in which you are enrolled, please email us at success@outlier.org

Students who do not meaningfully participate by the time 20% of the term has passed will be administratively dropped from the course. For standard terms, the 20% mark is the third week of the course. For intensive terms, the 20% mark is prior to the second week of the course.

Meaningful participation includes regularly logging into the course, completing quizzes, engaging in the discussion channel, and responding to Student Success outreach.

Students who are administratively dropped from the course can apply the purchase amount towards enrollment in a future Outlier course.

Other Refunds

If students complete all coursework but are unable to achieve a passing grade in the course, they will be eligible to request a full refund. Full refunds are available to students if they complete all coursework described in their course syllabus (including, but not limited to, watching video lectures, completing active learning assignments, completing practice problem sets, completing flashcard sets, completing all versions of quizzes and exams) and do not achieve a passing grade (that is, a final grade of 60% or higher) in the course.

Outlier.org will make every reasonable effort to assist students with the transfer of course credits. However, in the event that a student is unable to transfer course credits to their school of choice, they will be eligible to request a full refund.

In either of these cases, the request for a refund must be received by Outlier.org within one year from the date on which the course was purchased. Requests for refunds for any reason received by Outlier.org after one year from the date of purchase will be honored only at Outlier.org’s discretion.

Course Repeats

Students may repeat a course no more than two times (for a total of three attempts). Any grade earned in the repeated course will be posted to the University of Pittsburgh academic record even if it is lower than the original grade. When you repeat a class, you must officially enroll and pay for the class again.