Refunds

Thank you for purchasing enrollment in an Outlier.org course! Our hope and goal is for you to have a meaningful, enjoyable learning experience with us as part of your broader academic journey. Our Student Success team is dedicated to helping you navigate that experience from start to finish.

If you are not completely satisfied, there are several different options to explore. See below for more information on our drop, withdrawal, and refund policies.

Dropping a Course

If you decide to exit a course before the course’s drop deadline (as specified in the Course Syllabus), this is defined as “dropping a course”; there is no impact on your academic record, and you are eligible to (1) receive a full refund of your purchase value, or (2) use the purchase value towards enrollment in a future Outlier course.

  • For our standard-length, 14-week courses, the drop deadline is 11:59 pm EST on the 14th day following the course start date.
  • For our intensive-length, 7-week courses, the drop deadline is 11:59 pm EST on the 7th day following the course start date. 
  • To drop a course, you must complete and submit a drop form prior to the drop deadline. 

Students whose requests are received and accepted prior to the deadline will receive a full refund or code to apply towards a future course within 3-5 business days of form submission. 

To request access to our Course Exit page, where you can view whether you’re eligible to drop a course in which you are enrolled, please email us at success@outlier.org.

Withdrawing from a Course

If you decide to exit from a course after the drop deadline and before the withdrawal deadline (as specified in the Course Syllabus), this is defined as a “withdrawal.” While withdrawals do not affect your GPA and appear with a grade of “W” on your transcript, they do count towards the total number of credits you attempt. Students may only attempt a course a maximum of 3 times.

  • For our standard-length, 14-week courses, the withdrawal deadline is 9 weeks after the start date.
  • For our intensive-length, 7-week courses, the withdrawal deadline is 4 weeks after the start date
  • To withdraw from a course, you must complete and submit a withdrawal form prior to the withdrawal deadline.

When a withdrawal occurs, students will still have access to the course lectures and active learning, but progress in the course will not be saved. Students who withdraw are not eligible for a refund.

If you exit a course after the withdrawal deadline, please note that you will receive a letter grade for that course, regardless of whether you complete it.

To request access to our Course Exit page, where you can view whether you’re eligible to withdraw from a course in which you are enrolled, please email us at success@outlier.org.

Administrative Drops

If you wish to exit a course, we strongly advise that you complete a drop or withdrawal form prior to the corresponding deadlines for that course.

Students who do not meaningfully participate in the course by the time 20% of the course has passed will be “administratively dropped” from the course. Meaningful participation includes regularly logging into the course, completing quizzes, engaging in the discussion channel, and responding to outreach from our Student Success team.

  • For our standard-length, 14-week courses, the 20% mark occurs during the fourth week of the course. 
  • For intensive-length, 7-week courses,  the 20% mark occurs during the third week of the course.
  • You will receive a notification from us prior to the administrative drop deadline if you meet the criteria above and are therefore at risk of being dropped from a course.

Students who are administratively dropped can apply the purchase amount towards enrollment in a future Outlier course.

Other Refunds

If you complete all of the coursework but are unable to achieve a passing grade (69.5% or higher) in a course, that’s on us, and you are eligible to request a full refund. To qualify for a full refund, you must complete the coursework described in your course syllabus—including, but not limited to, watching video lectures, completing the active learning assignments, completing practice problem sets, completing flashcard sets and completing all versions of quizzes and exams.

If you are taking the course for credit, we strongly recommend that you check with your desired receiving institution to ensure successful transfer of your course credits (view our Transfer Credit page for more information and a toolkit to guide this process). Our students report successful transfer of credits into many higher education institutions across the country, and Outlier will make every reasonable effort to assist our students with this process. However, in the event that a student is unable to transfer course credits to their school of choice, as evidenced by a written rejection from the institution, they will be eligible to request a full refund. In the event transfer credits are rejected because the student’s grade does not meet the receiving institution’s minimum criteria, the student is not eligible for a refund.

In either of these cases, the request for a refund must be received within 120 days of the course purchase date. Refund requests for any reason received after 120 days will be considered at Outlier’s discretion.

Certificate Refunds

Courses within an Outlier Certificate sequence are eligible for all exit and refund options outlined above.

Additionally, we offer a full refund of the total Certificate price within 120 days of your purchase, so long as the voucher has not been redeemed for course sign-up(s), or you have exited all Certificate courses prior to the drop deadline (as outlined above).